A Tale of Two Cities Supporting Xinjiang

Su Nan hadn't expected Zhai Hongjun to choose such a mild way to solve these problems, but upon closer examination, this plan was indeed more pragmatic. It avoided a direct confrontation with Wang Lei and others, and it also made the optimization measures more practical, so that frontline employees wouldn't resist because they were out of touch with reality.

Although he was still dissatisfied with the initial pace of progress, he understood that this was the most feasible approach at the moment. "Okay, I agree to this plan."

Su Nan nodded. "But Mr. Zhai, let me make this clear from the start: I'm not just here to go through the motions by joining this special task force."

We must uphold the bottom line of safety; what can be changed must be changed immediately, and we cannot continue to procrastinate as before!

"Don't worry, I will never compromise on safety."

Zhai Hongjun's eyes were firm. "When we conduct on-site inspections, we keep a close eye on things. If we find any fatal hidden dangers, we have to make them rectify them on the spot."

Those things that can be delayed should be included in a tiered implementation list, with clear deadlines. Acceptance is mandatory by the deadline, and no one should be allowed to cut corners.

"And as for the operations department, when we're hiring, we have to pick reliable people. We can't let Wang Lei send over two hands-off managers who just fill the quotas and don't do any work."

"I'll arrange this. I'll select a senior employee in their department who has a good reputation and understands the business. I'll communicate with Wang Lei."

Zhai Hongjun made the decision: "Let's form a team this afternoon and start checking from the security checkpoint, just in time for the evening rush hour, to see why the 'double person, double check' system isn't being implemented."

Su Nan didn't say anything more, got up and walked out, secretly making a decision in her heart: no matter how tortuous the process, she must push the rectification through this time.

The previous three suggestions for rectification were all rejected. This time, with Zhai Hongjun taking the lead, we must not let those safety hazards become time bombs again.

Zhai Hongjun dialed Wang Lei's number. "Manager Wang, come to my office. I need to discuss a safety rectification matter with you."

On the other end of the phone, Wang Lei's voice sounded reluctant: "President Zhai, another round of rectification? The operations team is really overwhelmed..."

"We're not forcing you to make changes; we want to find two key personnel to conduct on-site inspections with us and optimize a plan that ensures safety without disrupting operations."

Zhai Hongjun said, "It's all for the good of the airport. Send two knowledgeable people from your side to work at the security checkpoint this afternoon."

Wang Lei reluctantly agreed, and after hanging up the phone, he muttered, "They even want to conduct an on-site inspection. They're just trying to find fault. In the end, we'll be the ones who have to pay the price."

Despite complaining, he still picked two security team leaders who were usually reliable and instructed them: "Just follow General Manager Zhai and the others to go through the motions, don't actually mess around with them, operations can't fall apart."

Once the "on-site verification + tiered advancement" plan was finalized, Zhai Hongjun didn't delay at all and immediately pulled Su Nan and members of the special task force to the front line.

Before the inspection officially began, he instructed everyone: "We won't do anything superficial. We'll stay at key positions for 72 consecutive hours to thoroughly understand the actual operating procedures, uncover the root causes of any loopholes, and avoid any empty gestures!"

The group immediately split into three groups: Zhai Hongjun personally guarded the security checkpoint, Su Nan kept an eye on the fire exit and inspection records, and the rest of the team followed the maintenance team to run around the track and check the equipment.

Upon arriving at the security checkpoint, it was rush hour. The long queue of passengers snaked around several corners. The security personnel were frantically scanning codes, opening bags, and letting people through, without even having time to drink water.

Zhai Hongjun stood behind the security inspector, neither speaking nor disturbing him, his eyes fixed on every operational detail, his pen constantly making notes in his notebook.

"At 9:15, security inspector Xiao Li let three pieces of luggage through by himself, while another security inspector was surrounded by passengers asking for directions and did not turn around to watch the security scanner the whole time."

"At 10:30, a passenger's suitcase was found to contain suspicious items. The suitcase was opened for inspection, but only a quick glance was taken; the inner compartments and the inside of the zippers were not thoroughly checked."

"At 11:10, the security scanner alarmed, and the passenger was allowed to leave without being scanned again, because it 'did not look like a dangerous item'."

Ma Xiaoyan felt uneasy under Zhai Hongjun's gaze. Taking advantage of a break during the shift change, she grabbed Zhai Hongjun and asked, "Mr. Zhai, did my security check work meet the requirements today?"

"There are many areas that need improvement."

Ma Xiaoyan clearly felt that she had improved a lot compared to before, but after hearing Zhai Hongjun's words, she was immediately dumbfounded.

"Mr. Zhai, we're so busy every day, with passengers rushing us, how can we have time to be so meticulous?"

Several security guards nearby gathered around, chiming in: "That's right, Mr. Zhai. Inflexible procedures only hinder efficiency. If we get too many passenger complaints, our superiors will scold us."

"We're already short-staffed. If we follow the rules strictly, the queues will stretch all the way to the airport entrance. If that happens, our operational metrics will drop, and we'll be the ones to blame."

Zhai Hongjun didn't get angry. He said calmly, "I'm not here to nitpick."

Just think about it, if dangerous items like knives and lighters are missed during inspection, and they are brought onto the plane, any accident could lead to a major disaster with the plane crashing and people dying.

Not only will the passengers be unsafe, but you'll also be held responsible, and the entire airport's signboard will be ruined.

He pointed to the records in the notebook: "Look at the case of that single person being allowed to pass just now. What if there was something hidden in that luggage? Who can guarantee that?"

These details may seem small, but they are the first line of defense for safety, and there can be no ambiguity whatsoever.

Ma Xiaoyan was speechless. The resentment on her face gradually subsided, and she nodded silently: "President Zhai, you are right. I was too impatient."

From now on, I will definitely follow the rules and never try to take shortcuts.

Zhai Hongjun patted him on the shoulder: "I know you're working hard. We'll optimize the process and apply to our superiors for more manpower. But we can't compromise on safety. We're working hard for everyone's safety."

While Zhai Hongjun was checking the details at the security checkpoint, Hang Sunan also found many problems in the fire exit and control room.

He went through the recent inspection records and found that half a month's worth of records were added later, and the signatures were all in one person's handwriting, which was obviously forged.

When they found the security captain in charge of fire safety inspections, he stammered, "We're short-staffed, and sometimes we forget because we're busy, so we just make up the records. The equipment is all in good condition and has never had any problems."

"Just because there haven't been any problems doesn't mean there aren't any!"

Firefighting equipment is life-saving. If a fire breaks out and the equipment is damaged, who will be responsible?

Falsifying records is self-deception!

Meanwhile, the team members who ran the track with the maintenance team also brought back bad news: several navigation devices had not been inspected on time and the parts were rusted. The maintenance technician said, "Just make do with them, they're not that easy to break down." The gravel on the edge of the track was not cleaned up in time, because they said, "We're too busy, we'll do it when there are fewer passengers."

After working around the clock for 72 hours, everyone in the task force was exhausted, but they also had a thick list of problems to work on.

Looking at the alarming records on the list, Zhai Hongjun knew that getting the operations department to fully cooperate with the rectification would be a tough battle ahead.