[I feel like we can go to this coffee shop in Kamihama City to find this little maid named Yin Nuoer and listen to her voice. It's a pity that this voice is not used as a voice actor. How did you find her? Did you go to Tongmeng.com to look at their official account and find other people's working hours? ]

After watching for a long time, I came to a rough conclusion, that is, when I go to work tomorrow, there will probably be a lot of people coming to the coffee shop from all over the country to "catch a glimpse of the beauty of the little grass god."

"What weird cat movie is Kitty watching?"

I was still thinking about how to deal with all kinds of weird people, when a voice came from the door that made me "stunned": "Isn't it enough that you have me? Do you still want to look at other kittens on the Internet?"

"How...how is this possible!"

I turned my head and said, "I was just checking to see if anyone in the group said anything bad about me!"

After becoming an author in the past few years, I feel that "secretly snooping on group messages" has become an indispensable part of my work.

You can learn about the latest major events, everyone’s favorite anime, movies and games from the group, and then flexibly apply them to your book. You can also do as I said... see if any group members are saying bad things about you.

For example, spreading rumors like “the author is a lolita” or something like that.

"Oh?"

Yin Xiamo, whose hands were still stained with water, came over with a slightly sinister expression on her face: "Let me see... the ninth most searched, the singing of the Little Grass Angel?"

“That’s all their nonsense.”

I closed the computer page, took the tissue, and helped Xiaomo wipe the water stains off her hands: "Are you done washing?"

"Ah."

The girl in front of me smiled like a little fox: "A certain great water magician kept using water magic on the bed, which kept me busy for a while."

"You still said that!"

I glared at her and shook off his hand: "Elodie is still sleeping, you..."

"Good morning, both of you."

As we were talking, Elodie, who was in her pajamas, had walked to the door of our room. She yawned and said, "Is there anything to eat?"

"what……"

I was a little embarrassed: "We just came back from the comic convention and haven't cooked yet."

"Why don't we go to the coffee shop together? I want to try the spicy chicken there."

Elodie yawned again: "Was the comic convention fun?"

"Not fun."

I subconsciously said, "Tired, and thirsty."

"Oh--"

After looking at me and then at Xiaomo beside her, Elodie uttered a long and meaningful "Oh" sound, then turned and walked towards the living room: "Wait a moment, I'll change my clothes and go to work."

Is she thinking in the wrong direction?

I looked at Xiaomo, then at the sunset outside the window, then stood up and took out the hand-painted screen I had bought for Xiaomo from under the computer desk: "Would you like to try connecting to the computer and see what it feels like?"

"Is Hua Nuoer like this now?"

"I mean try the computer first!"

"I want to paint Noelle without clothes."

"I'll bite you!"

"The teeth marks on my hands haven't disappeared yet..."

"..."

After playing around in the room with Xiaomo for a while, we waited for Elodie to change her clothes, cleaned up the garbage in the house together, went out, went downstairs together, and threw away the garbage.

"Tomorrow is the Dragon Boat Festival. Our store should prepare rice dumplings, right?"

On the way to the coffee shop, Elodie yawned: "Lan Jiajia told me that she will be on vacation for the next three days and will go back to her hometown. I don't have to cook for her in the evening."

"it is good."

I nodded. “Will there be a dragon boat race at Shenbin River?”

The coffee shop will not be closed during the Dragon Boat Festival. Instead, we will adopt a system of adjusted holidays and allow people to make their own arrangements.

Moreover, the coffee shop itself is a catering industry, and the number of customers will increase dramatically during holidays. If we are off, the revenue will drop a lot, so we have to choose a shift system. Tomorrow and the day after tomorrow, Xiaomo and I will go to work, Lan Jiajia will have a rest, and Philo will also take a day off to teach Gabriel about the earth.

Dragon boat racing is also a tradition of the Dragon Boat Festival. Since Kamijuma City is close to the sea and has many rivers, similar activities are held almost every year - people in the urban area race dragon boats, various temples are open for worship, and people whose hometowns are far away go back to visit the elderly and worship their ancestors, and merchant ships and cruises near the Kamijuma River also offer various discounts.

"I heard from Sister Ouyang that there is one, right next to us in the river."

Elodie said lazily: "So your workload tomorrow will probably be very intense."

That's it. Today, the internet just trended on "Little Grass God in Coffee House" and "Angel's Song". Tomorrow is a holiday, so there will be activities around...

When a lot of people rush to the coffee shop, I will definitely be very busy.

How about using "elf mode" tomorrow? I remember that this mode, except for being a little weaker, seems to have much stronger endurance and physical senses than human mode. Anyway, as a waiter, I don't need to carry anything too heavy.

"Are you back?"

I came to the coffee shop with Xiaomo Ailodi. The shop was at the peak of evening dining. Ouyang Xue on the first floor was busy and sweating. "Have you had dinner?"

"Not yet, so I came over to have a free meal."

Elodie went straight to the second floor: "Wait for me to change clothes."

"You guys want to eat too?"

Watching Elodie leave, Ouyang Xue turned to Xiaomo and me and said, "That's rare. I remember Nuoer seemed to prefer cooking at home?"

"I went to the comic convention today and forgot to buy groceries."

I was a little embarrassed: "Just a portion of tofu and greens with a bowl of rice."

"Why do you eat such a vegetarian diet?"

Ouyang Xue noticed my hair and ears: "You haven't taken off your wig since you went to the comic convention?"

"Yeah, I think that's cute."

I laughed it off, found a random seat and sat down, took out my phone to order, then turned to Xiaomo next to me and asked, "What do you want to order?"

"Just plain chicken drumstick rice will do."

"Then let's eat tofu, vegetables, chicken drumstick and rice here."

"it is good."

Ouyang Xue quickly wrote down the order: "Nuo'er, we have two more bad reviews for takeout today. How about you try to deal with it when you have time?"

“Are there any bad reviews again?”

I was puzzled: "Why this time?"

The coffee shop has an online delivery software, but because we are busy with other things now, the delivery is basically "outsourced". The delivery guys are part-time or assigned by the platform. Although the number of orders is large, they earn very little.

"It's still the same as always. They said the delivery took too long and the food was cold by the time it arrived, or that the soup was spilled due to rough transportation. The quality is fine though."

Ouyang Xue sighed and stared into my eyes: "I feel like we should hire full-time delivery guys, like those at KFC. Although it's a little more expensive, the delivery is fast and the service is good."

"You...you look at what I am doing."

I felt a little uncomfortable when Ouyang Xue looked at me: "You can't ask me to hire a delivery boy, right?"

Ouyang Xue did not comment: "A delivery girl is also fine."

"No, no, no, that's not the point..."

"puff……"

Seeing that I was a little flustered, Ouyang Xue laughed out loud: "I'm just kidding, there's no rush for this matter, I'll go and hand in the order to Master Wang first."

"Nuo'er, you should take a rest today and don't think about work."

"Su Yunjin is very satisfied with the angel you recruited. They are still playing downstairs. Just now, a team that is said to be the champion of some national competition came in, and they acted like they were going to have a fight."

"After you finish eating, you can go downstairs and take a look. It will probably be very exciting."

"..."

……

No. 290 Noer blows the horn of counterattack!

Ouyang Xue is currently the temporary manager of the coffee shop, but I am usually responsible for the "after-sales service" of the coffee shop's takeaway.

For various reasons, the general situation here is that the coffee shop is far from the city, and it takes a long time for the takeout to be delivered, often starting from half an hour to forty minutes, which means that the best time to eat the food has been missed, resulting in the food not being hot when it is delivered, or the taste not being good.

It's summer now, so the situation is still okay. If it were winter, similar negative reviews would probably increase dramatically.

Currently, the food delivery platform that the coffee shop sells on has nothing to do with us and Tongmeng.com, so we have no control over it. We can only follow the rules of that platform, such as giving one-fifth of the revenue to the platform, the food delivery fee paid by the merchant, and fines and score deductions for bad reviews. We have to endure all of that.

This also applies to delivery guys. People's habits have changed, and they are also clear about the differences between "dedicated delivery" and "crowdsourcing." Delivering food to the store is a part-time job. If something goes wrong or the food is delivered late, the probability of being complained and getting bad reviews is high. Some customers cannot tell the difference between the two, and when they complain, they will complain about both the delivery guy and the merchant, no matter if the food is not tasty or the soup is spilled.

There is a landline in the lobby on the first floor of the coffee shop, which is specifically used to manage after-sales service for takeout. If a customer has any comments after receiving the food, or wants to ask anything before buying, they will call this number. The phone itself is connected to the cat headphones we wear at work. At the beginning, Ouyang Xue answered the phone when others called. Later, everyone found that the effect was better when I answered the phone. Many people commented that my voice is "very cute, and it doesn't make people angry when listening to it." Over time, I became the "after-sales waiter" for takeout.

Because Nuoer's voice is so cute, customers can't bear to give her a bad review - both Elodie and Lan Jiajia said so.

"You two coming over here?"

While waiting for the meal at the table, Lan Jiajia also came down from the second floor. She was still wearing a maid outfit. "I'm sorry, I need to go back to my hometown tomorrow. I have some things to deal with here, so I didn't have time to go back to cook."

"It's okay."

I waved my hands to indicate that I didn't care: "Sister Ouyang said that the store has two more negative reviews?"

"Well, one is that customers complain that the food is delivered slowly, that it is cold when it arrives, and that it is not tasty. The other is that they complain that our food does not meet their expectations."

Lan Jiajia said helplessly: "It seems that there are more and more complaints about this not meeting expectations recently."

“I guess it’s because the store’s reputation is growing.”

I could only smile bitterly at this: "Everyone reads the rumors online about how delicious the food in the store is, but when they order takeout, they find that it's not as amazing as the rumors said, so they waste their expectations and give a bad review."

No store can achieve 100% positive reviews because we cannot satisfy everyone.

Some people like spicy food, some like sweet food, and some are more extreme and stubborn. For example, they think that ginseng must be added to steamed chicken. Without it, the taste will be ruined and it is not authentic. Or some people like spicy food, but our meals are not spicy by default, and they don’t specify whether they want it spicy or not. When they see that the food delivered is not spicy, they give a bad review.

It's just like novels, some people like passionate battles, some like to play the pig and eat the tiger, and some people just like to watch girls' cute daily lives after work. No novel can include all the content, and if you happen to encounter a reader who is in a bad mood, he or she will give the novel a low score.

"Do you need me to solve this matter?"

After listening to the conversation between me and Lan Jiajia, Yin Xiamo on the side elegantly picked up a pot of tea, poured herself some, and said while drinking: "I can go visit those people and chat with them."

"what……"

Xiaomo's reaction scared me so much that I quickly said, "Don't worry about this, it's a small matter."

Actually, the fact that the food “did not meet expectations” cannot be blamed entirely on the diners.

Because the taste of eating in a cafe and ordering takeout is indeed different, both in terms of the food itself and the atmosphere.

When you eat in a coffee shop, the food is prepared and served to you directly, with maids and cats serving you. The atmosphere in the shop is also very good. On the contrary, if you order takeout, the food will be left out for a long time, and the taste of some things will change after being kept for a long time. In addition, takeout is basically eaten by one person at home, so the atmosphere and mood are also different.

With the fame of "Shangjing Maid Cat Cafe", there is now a "bragging trend" on Tongmeng.com. I can't remember how many forums I have seen people discussing our stuff. Everyone who has eaten in the store says that our stuff is economical and affordable, tastes amazing, and is definitely worth a try. Many people are curious whether it is really that amazing, so they ordered takeout with the attitude of giving it a try, but the taste was just so-so. That's the feeling of disappointment.

But the problem is that eating is actually just like going to the Internet cafe when you were a student, the environment is also very important.

When you play games alone at home, you may think that this game is just average. But if you make an appointment with a few good brothers to go to an Internet cafe, buy overnight tickets, book a private room, and sit in the Internet cafe for five consecutive days, even if the game is just average, you will think that this game is a masterpiece amid the roars and jokes between good brothers and good friends.

When I was a child and ate braised beef noodles for the first time, I thought it was the most delicious food in the world, because there was not much to eat at that time and most food tasted bland. When I grew up, I realized that instant noodles tasted just like that, and even if I were asked to eat instant noodles now, I probably wouldn’t be able to eat it.

The coffee shop has a dedicated maid service. The house itself is very stylish and has an atmosphere. It is air-conditioned and there are cute cats everywhere. The glass windows around it allow you to enjoy the scenery. There is pleasant music playing overhead, and the prices of the food are not as expensive as those on the food delivery platforms. Dining in such an environment is definitely not an experience that you can get from dining alone in a cold and quiet rental house.

So sometimes I can understand those customers who order takeout, except... some weird ones.

For example, they ask for things like “I can’t eat peanut oil, you must use olive oil for cooking, otherwise I’ll get a bad review”, or “I’ll get a bad review if the chicken leg is smaller than half a pound”, or “Don’t pack the soup and noodles separately, pack them together for faster delivery. If they melt after delivery, I’ll get a bad review”. We really have no way to deal with this kind of thing.

Considering that Tongmeng.com will assist us in launching our own food delivery platform in the next few months, these negative reviews don’t really matter. But if “Yin Xiamo” were to take action, it would probably not be a simple matter.

Because once this guy gets serious, it will probably be a dimensionality reduction attack on humans.

[I saw this restaurant was praised online, so I ordered a chicken nugget and a few cat claw egg tarts. But the chicken nuggets were wet and soft, and the egg tarts were also not as good as the ones I bought at the roadside stalls! Bad review.]

[Isn't this delivery guy too unprofessional? I ordered a steamed chicken and it was delivered with a lot of juice spilled out. It must be that the store didn't seal it well. Don't come to this place.]

I opened my phone and took a quick look at the comments behind [Shangjing Cat Maid Cafe Main Store]. As expected, just as Ouyang Xue said, the store added two negative reviews yesterday, which caused our score to drop even more even though we did not engage in "fake orders".

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